FIREARMS, AMMUNITION, AND CLOTHING
All sales of firearms, loaded ammunition and apparel are FINAL. Returns, refunds or exchanges are NOT ACCEPTED with firearms, ammunition, or apparel. Orders shipped to an FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to an FFL, GUNBROS™ will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.
GUNBROS™ charges a 15% restocking fee, $15 minimum, and an amount equal to the original shipping costs for any final orders canceled via debit or credit card chargeback after shipment to the FFL. By placing an order with GUNBROS™, the customer agrees to pay all restocking and shipping fees associated with any order that is canceled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO GUNBROS™ CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.
All firearm orders require FFL paperwork to ship. Firearm orders over 15-days old without FFL paperwork will be canceled and charged an 15% restocking fee, $15 minimum.
GUNBROS™ reserves the right to dispute any bank or credit card chargebacks. GUNBROS™ reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.
ALL OTHER PURCHASES
DO NOT return packages prior to receiving a return authorization. Please use the Live Chat or “Contact Us” form to receive a return authorization. All non-defective returns are subject to a 15% restocking fee with a $15 minimum. All returns must be received within 30 days from the date of purchase in order to be considered for a return. DO NOT return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
All returns MUST INCLUDE a completed Return Authorization Form with the returned item in order for GUNBROS™ to process the request, issue a refund, or replace the item.
All returned items must be in the same condition as when they were shipped by GUNBROS™ and must be returned in original packaging. The customer will be assessed a restocking fee up to 25% of the product sales price, at the discretion of GUNBROS™, if the item is not returned in a resaleable condition.